I paid $9.99 for express 3-day shipping, but my order didn't arrive on time and was shipped internationally. I contacted customer support to request a refund for the express shipping fee, not to cancel my order. The company consistently avoided addressing the missed delivery commitment and ultimately denied the refund, claiming the fee was paid to the carrier. The express service that was advertised was not fulfilled, which is misleading. Exercise caution with their shipping promises.
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