I paid $9.99 for express 3-day shipping, but my order did not arrive on time and was shipped internationally. I reached out to customer support specifically to ask for a refund of the express shipping fee, not to cancel my order. The company continually sidestepped the issue of the missed delivery promise and ultimately denied the refund, claiming the fee was paid to the carrier. The express service that was advertised was not delivered, which feels misleading. Be cautious regarding their shipping claims.
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