We set up an appointment for PROSHRED to come out for a 4-hour shred. The people I emailed with were great- informative, quick to respond, helpful, flexible, kind. Day of the appointment, somehow the timing got confused on their end and they were running about an hour late- they did not contact me. I called to ask for an ETA somewhere around the 20-minute late mark. The phone rang and rang and rang until someone who sounded like they just woke up answered and took my information for someone else to call me back. I got the call and the girl was great- personable, apologetic, helpful, bent over backwards to try to make it right. Awesome.We rescheduled for the following week, and the truck driver was expected within a 15 minute window (10:30-10:45). 10:55- I called my contact at their offices and she said the truck hit traffic before their first stop and would be there in half an hour. Ok, it happens. Well, 11:45 rolled around and still no truck. I called the offices and it rang for forever before a crabby sounding person answered and took my message. Finally, around 11:50, the truck driver called my on-site contact to say they'd be another half hour late. My on-site contact who was extremely upset by this point told the driver not to bother, we're cancelling. I then got a call from our PROSHRED contact who was confused as to why we'd cancelled. She had been extremely nice previously, but seemed to have a slight attitude with me for our cancellation, (lots of "Okay.... fine...." type of comments.) We initially called PROSHRED because they'd just handled a community event at our nearby library and we heard it went well. Sadly, we will not be attempting to utilize PROSHRED any more, as we wasted 3 hours of waiting for the truck between the two appointments we booked.
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