I was looking to set up my own independant travel agents. I have been in the trade for 6 years. I am looking at my options so customers know their payments are safe and my company can be trusted. I called and spoke to grant who answered my questions that I didn't need atol or abta depending on what I'm selling. After going backwards and forwards in conversation that I'm independant he grasps it and arranges a video call. During the video call I'm being asked how much money I have in the bank and talked about buying atol an atol license which on the website is under £1000. Which was my whole oint in looking at being a member. Asks how many people I have in my team. I am starting a new company and to be an independant travel agent. I was using the opportunity to know more about how things work before putting my company together. I'm still in the process of recruiting. To be told I'm trying to run before I can walk. Was a very disappointing and insulting way to start a conversation. I am an entreprenuer as a Business owner the money and staff is my problem. I was enquiring what services you offer. Now your trying to crush my hopes of having my own travel agents. Thanks for nothing. I was going to request to speak to someone else but I have gone with another company as I got no assistance with the offer of another agent.
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