Extended Warranty Warning – Protective Asset ProtectionI want to share my experience with Protective Asset Protection, the extended warranty company I was sold when I purchased my vehicle about four years ago.At the dealership, they highly recommended the extended warranty and convinced me to go with the premium package, claiming it would cover everything mechanical and more. I trusted their recommendation and paid over $2,000 for the coverage.In four years, I’ve only needed to use the warranty twice—but both experiences have been extremely frustrating.First Claim – November 2024My 2016 Chevy Suburban began having transmission issues. After taking it to the dealer, my vehicle sat there for over 45 days while the warranty company delayed and debated the coverage. Despite the clear need for a full overhaul, they only approved repairs of select parts, insisting on taking the “cheaper route.”Fast forward six months later, the same transmission problems returned—proving that the band-aid solution didn’t hold. Now my car has been at the dealer for 50 days (and counting), and again, Protective Asset Protection is delaying approval. This time, they required the dealer to open the transmission, just to justify another repair rather than a proper replacement.Rental Coverage Is a JokeTheir rental reimbursement is completely unrealistic. They only cover $35 per day for a maximum of 7 days—but rental agencies simply don’t charge that little anymore. In my first experience, they took 30 days to approve the repair, meaning I had to pay out of pocket for a rental. I spent over $500, and they reimbursed less than half.Now, with the car again in the shop for nearly two months, the warranty company still hasn’t approved the repairs—so no rental reimbursement is being offered at all.⸻In summary:I paid over $2,000 for “peace of mind,” but all I got was stress, long delays, and poor coverage. Protective Asset Protection may sound premium, but they do the bare minimum and constantly delay or deny legitimate repairs. Their priority is clearly saving money—not protecting the customer.I strongly advise others to think twice before buying this warranty. It’s not worth the cost or the frustration
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