Unfortunately Proton Customer Service is repeatedly unable and/or unwilling to handle what should be basic enquiries.How long must a new user wait after signing up to Proton before they can receive an automated email without triggering an automated block of their account? And, how can users avoid being blocked in the first place?The problem:Users are being flagged for signing up for multiple subscriptions they simply have not signed up for, or having unusual email activity detected despite only sending or receiving a minimal number of emails, sometimes only one. This seems to only occur when an automated response is triggered whether it has anything to do with a subscription or not. The cause:An overly sensitive algorithm which is then compounded by a lack of common sense by staff that seem all too keen to hide behind the algorithm rather than look to assist and often wrongly demand personal information Proton should not be interested in, in exchange for unblocking the account.
Claim your business profile now and gain access to all features and respond to customer reviews.
