I purchased the Proton Pass Plus plan because it advertised secure document storage. Unfortunately this feature is hit or miss as I have found the product remains unreliable. While some documents load correctly, many others display as garbled text or trigger "document does not exist" errors, despite the document being present. I am reliant on secure documents and paid for the Plus plan to be able to use this feature. The software is still very poor quality and full of bugs. I only used it for 3 days and requested a refund, but it was refused just because I had been refunded for Proton Pass several months back when I tried it for the first time, only because they stated a 30 days money back guarantee if you’re unhappy with the product. Any exception to this has to be clearly stated on the advert and not buried in a T&C document, as that’s misleading. The product is not mature enough so I requested a refund. At the time I had to email several times in order to be finally refunded.I should have learnt my lesson, but this time I gave them the benefit of the doubt as they had advertised several additional new feature that I wanted to use, so I gave them a second shot as I genuinely wanted to use their product.The software simply does not work as intended. It’s as simple as that. I am not wasting my time with technical support and raising bug reports. The feature advertised has to work every time and should have been fully tested before releasing it to the public.Under merchant agreements with card issuers, there is an obligation to provide the service as described. Because the software does not function as marketed, I am entitled to a refund regardless of internal terms and conditions and I have proceeded with the chargeback process at a cost to Proton and my card provider will be refunding me.I will no longer be using or ever recommending your products or services again.
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