UPDATE - Please read Protons pathetic response and then see the original title. Despite my complaint clearly stating it concerned 1 single email, they are still referring to "spamming" and "bulk signups". So I told the truth and Proton pathetically and blatantly lied, they didn't even go to the effort to have it make basic sense. This is the lack of concern and respect it truly holds for users.Think about that before you hand over your money and then if you want to anyway, look at how many poor experiences there are trying and failing to get a refund.Regardless, let this be a lesson to all, Proton cannot be trusted and they will not learn, change or improve until people stop giving them their money.------------------------------------Proton states a single, 1 off email sent, to a government agency, that they were expecting, is the same as "bulk emails", "Bulk sign ups", "spamming", "third party service registers" & "subscription emails".Does that make sense to you? Because it doesn't to me.Among other things, Proton said "Our system flagged an unusual increase in third-party service registration emails" The fact - I sent one single solitary email not just one to a gov' agency, simply 1 in full total. Note also that my email had absolutely zero to do with any "third-party service" and or "registration".At no point has Proton simply accepted they were wrong and acknowledged what they actually did. The customer service response was repeatedly pitiful and my reasonable questions asked to Proton as a result have been ignored.Shame on Proton but also particularly on "Shaw" & "Vince", 2 key Proton staff responsible.Management either don't care or my escalation attempts were blocked by culpable staff.Proton have refused to even explain clearly and properly how anyone including myself is actually supposed to avoid this issue in the future or how it is I was somehow meant to know it might happen prior to it occurring.Are customers really asking too much to expect when Proton gets it wrong that they simply admit, accept and apologise. Look to improve their shortcomings rather then illogically deny reality.Does this sound like an honourable company you can trust?If it happened to you, would you trust them with your private information based only on them stating you should.A company that vehemently refuses to simply admit wrong and apologise is not one I'm sure I'd want to be relying on, based only on their PR regarding privacy values. When you need them most you may get a rude shock and find yourself all alone.The tickets numbers relevant are (3686466), (3824143) & (3850704)
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