Update 18-03-200The problem (due to my limited knowledge of the terms and conditions) has been solved. The helpdesk communicates well and is definitely willing to help, unfortunately understaffed.I have made recommendations that will hopefully get something done and that due to a triviality of the customer or false alert, the whole account does not have to be closed for days.The functionality of the apps, website and reliable data storage and processing is perfect.I got the message This account has been suspended due to a potential policy violation and can no longer access my account at all. Contacted the help desk who only responded a day later with an email. Something would be wrong with my account, whether I did what ? No not that I know of and explanation given. Only get a vague answer a day later and ask for even more information. Also given again but apparently they don't work on Sundays.I am a private person, one pay the customer. I thought Proton is reliable and safe.I cannot access my mailbox since Friday now, even though I get messages from Proton telling me to log in because there are mails. Also, I can't access my calendar where all my appointments are listed, so I don't know my daily schedule.I have put all my contacts, interesting sites and government services to Proton login mail but so now I can't do anything at all.Ticket 3543045.Hopefully something will be solved soon and I can get back into my account to fix (if anything is wrong).
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