This company appears to be based in the uk however the delivery took almost 2 weeks.When the bed arrived it was vacuum packed into a much smaller parcel therefore the bed was all crushed. We ordered an XL bed for our vizsla. The pictures online show a domed hood to snuggle into however the hood on ours was soft but could feel that it was plastic inside the material.The website said quality guaranteed and returns if not happy.Our dog did go in it and his head hung out so I contacted them on the day of delivery to say that I would like to return.It took 4 days to reply and they wanted to get more details. At this point I explained that it was too small as our dogs head hung out.They didn’t reply with the address to return to and so I followed up a 4 days later. They replied to say as the bed had been used they wouldn’t accept the return.Very frustrating and expensive for something that we can’t use!
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