If I could give zero stars to this company, I would. My mother-in-law invested with them, years ago, naming my husband as her beneficiary. She died in January 2025 and he still hasn’t received the funds. Her financial planner has made numerous phone calls and provided all of the requested documents multiple times. Every time he calls, Prudential requests something else. i.e. Death certificate which was provided in original request for release of funds. First phone call, asking for death certificate which was provided in first request. Second phone call, asking for death certificate which was provided in first request. Then the documents were returned stating they had duplicates. Third phone call, death certificate which they have now received 3x and “returned duplicates”. Etc. now you are getting the picture. We are now up to 6-7 phone calls and have supplied everything they’ve asked for. It’s December 30, 2025 and today we were asked for something else. It’s unbelievably frustrating. His mom has been deceased 11 mos. NEVER INVEST WITH PRUDENTIAL if you want your investment to go to a beneficiary. All calls are answered by someone living in another country (India, Pakistan, who knows where). There is no supervisor available. Apparently no documentation or sharing of information. Biggest mess I’ve ever dealt with.
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Prudential offers Life Insurance, Annuities, Mutual Funds, Group Insurance, Retirement Services, Investment Management, and other financial services to help solve today's financial challenges.