I made a purchase of a pair of scleral lenses, and my order was held by customs in my country because it was declared with an insufficient description of contents. I tried contacting the brand via Instagram and chat, but they took a long time to respond. They barely read my messages and simply sent it again, in the same way, and I just saw that my order has been held once more due to insufficient product description.
I urgently need this pair of scleral lenses for a very important international project, and their customer service has been terrible. I would like a solution to my problem, as I now urgently need this pair of scleral lenses.
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