On or right around July 14th, 2025 I played with deposited funds and won about 80 bucks that I planned to cash out. The casino was a little slow on the cash out so I canceled the withdrawal and continued to play the next day on the 80 bucks I'd won. I played that 80 bucks for a long time on several different games and all told from the wins and losses I played over $914 in sweeps coins. This casino counts the spins that are made on sweeps coins and allows you to cash them in draw down on the bonus money that you add up before you become a depositing player. Every 50 you wager allows you to draw down 1.20. I played over 914 and the casino only credited me with less than 200. I was short over 700 in sc played which would allow me to draw 16.80. The casino has refused to credit me with the sc. They gave some answers that fall completely short and when I said I was willing to arbitrate they refused to share the documentation showing my spins calling it proprietary information. Look these people have the absolute worst customer service in the business. I have cashed out and it was slow. I am a level 4 VIP at this casino. I can't believe they are willing to ruin a relationship with a player over 16.80. Which I will probably lose anyway. It's unbelievable to me how petty a casino can be. All they give are form answers and no facts to back it up and when I quoted their own t/cs back at them they outright have refused to answer any more of my chats. Won't even give me a contact for arbitration.
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