I would give NO stars, even NEGATIVE stars if possible! Everyone is correct this is a scam. I should have researched before I bought but thought their advertising as a US company in DE was legit. I ordered and they immediately took the money on Black Friday and it was to arrive within 7 days. Never received it. The original notice said it was being shipped and info to come on tracking. It’s a Chinese tracking center. Never has shipped. So I emailed company because phone doesn’t and said I wanted a refund and to cancel the order. A quick reply back said no refund (despite their policy) because it had been shipped. They said….Unfortunately the shipper cannot provide a tracking number because of the busy holiday. I emailed back and said that makes no sense that something is shipped and no tracking info. Again demanded a cancel and refund; AGAIN the company refused saying it’s somewhere shipped. Their link to previous email still shows sitting in China waiting to be shipped. I reported fraud to my credit card and my cc company refunded directly back to me and will investigate. SO, stay away from this group!!
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At Puppy Place, we are passionate about enhancing the lives of both pets and their owners. We understand that your dog is not just a pet but an integral part of your family, and we believe that they deserve the best when it comes to comfort and safety during car rides.
