AVOID THIS SELLER!! 0 stars would be a better option.
Seeds were held at Customs/Bio Security upon entry to Australia, then destroyed as the seller did not pack the necessary information such as the scientific name etc and were deemed a bio security risk.
The seller said they would investigate after I raised an inquiry when they were held, didnt hear back. Another month passed, I received the letter stating the seeds had been destroyed. Sent the seller the photo and requested a refund as they are required by law to include the relevant information for seeds entering foreign countries. They said "As the tracking says the item was delivered, we cannot offer a refund at this time."
I argued the point with them, as i had the necessary information stating the seeds were in fact not delivered but were destroyed, they didnt care.
Blantantly ignored the information previously sent by me, stating the seeds had been held months ago, ignored the letter that clearly states they were destroyed and didnt investigate as they stated they would.
Couldnt care less about their own refund policy or customer satisfaction as they claim is "so important" to them. They dont give a shit about their customers. Highly unprofessional. Dont waste your money.
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