Received my Pure Air Flex on Thursday afternoon. The scooter broke down Friday evening mid-ride as I was going downhill. No working screen, no acceleration but the back lights remained on. Battery was around 70%. This has ultimately tainted my whole perspective regardless on how great it felt beforehand. I don’t play about with my life and it was scary to loose control like that suddenly. I brought refurbished from the Pure Electric website. What was put in place to make sure that you're distributing refurbished scooters that is actually safe to ride and has had there appropriate checks? I've never brought refurbished and had a small fear that it would be reflected in the quality just for the concerns to be playing out a day after receiving the item. I feel like I've been sold a lie. The contact form process is stereotypical AI. There's no indication that your request or messages has been received by a human. No email confirmation (which is a big red flag for me) so I just have to hope via the chat box someone will respond in the new week. No number to call. Personally would have felt better security if I brought from a trusted reseller e.g. Curry or Argos because at least you can feel confident that you will be able to speak to the supplier within an appropriate timeframe and you have multiple formats of contact. I just have to hope this gets resolved and isn't something that drags on- I'm so put off. Prior it breaking down I had already had to reach out via the contact form to request help with pin because I couldn't create a pin because of course I didn't know the previous pin and the default pins that I googled hadn't worked. Based on the reviews I read prior purchase this is far removed from the experience I thought I would have.
Claim your business profile now and gain access to all features and respond to customer reviews.
