AVOID!! AVOID!! AVOID!! I had a very disappointing and uncomfortable experience at PureGym Alton.
I added a friend to my membership and around 30 minutes into our workout, we were approached aggressively by someone who identified himself as the manager. Without any reasonable discussion, he accused me of conducting personal training, purely based on my appearance and physique. This accusation was completely unfounded.
His manner was extremely rude and confrontational. He stood far too close, puffing his chest out as if trying to provoke an argument, and raised his voice in front of other members. The situation felt intimidating and wholly unprofessional. I recorded the rude man who claimed to be the manger and the incident and I will be passing it to head office, despite there being no misconduct on our part.
At no point was the situation handled calmly, respectfully, or in a way you would expect from a manager representing a national gym brand. The entire interaction left both myself and my guest feeling uncomfortable and unwelcome it was his first time ever in a gym.
Based on this experience, I would strongly advise others to avoid this gym. There are far better alternatives locally, such as Everyone Active, where staff are genuinely friendly, respectful, and treat paying members properly.
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