I cancelled my membership on 1 November, only a few hours after October ended. I paid for November, which I used. However, I was still charged for December, a month I did not use at all and during which I was outside the country.Because of a delay of just a few hours, the system forces members to pay for an extra full month they don’t use. This might follow the terms, but honestly, it does not feel fair or reasonable.The cancellation information is also unclear and gives the impression that cancelling before the next payment is enough which is misleading in situations like this plus 100 dk fee if you didnt pay in timeI paid the amount, but I’m disappointed. This is not about the money only it’s about fairness and customer experience. I hope management reviews this system, because it can easily happen to others.I have trained in many gyms over the years, and this is the only gym where I have encountered a system that penalizes customers so harshly for minimal timing differences, without flexibility or human assessment of the situation plus I wrote many emails for them since novmber to make sure I am canceling in the right way .
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