I cancelled my membership on 1 November, just hours after October ended. I paid for November and utilized it, but I was still charged for December, a month I didn't use at all since I was out of the country. Due to a slight delay, the system forces members to pay for an additional full month they don’t use. While this may align with the terms, it feels unfair and unreasonable. The cancellation guidelines are also vague, suggesting that cancelling before the next payment is sufficient, which can be misleading in cases like this, along with a fee if the payment isn't made in time. I paid the fee, but I’m left feeling disappointed. This situation isn't just about the money; it's about fairness and customer experience. I hope the management considers revising this system, as it could easily affect others. Having trained in multiple gyms over the years, this is the only one where I’ve faced such harsh penalties for minor timing issues, lacking flexibility or human consideration. I've also sent numerous emails since November to ensure my cancellation was processed correctly.
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