puregym.dk

(English bellow) - Overpaid Final Month and Poor Communication Jeg opsagde mit medlemskab inden jeg

(English bellow) - Overpaid Final Month and Poor Communication
Jeg opsagde mit medlemskab inden jeg rejste til udlandet og var klar over, at der var en sidste betalingsmåned i henhold til opsigelsesvarslet. Desværre blev den sidste betaling ikke gennemført, da den stadig var tilknyttet et gammelt betalingskort, som jeg ikke længere bruger. Der blev sendt to rykkermails, men jeg opdagede dem ikke, da jeg løbende modtog markedsføringsmails og antog, at det blot var reklame, eftersom mit medlemskab allerede var opsagt.
Jeg blev først opmærksom på situationen, da jeg modtog en besked i e-Boks fra et inkassofirma. På det tidspunkt var der allerede pålagt rykker- og inkassogebyrer. I alt endte jeg med at betale 640 kr. for en sidste måned, som jeg ikke benyttede, inklusive gebyrer.
Efter jeg modtog inkassovarslet, kontaktede jeg straks PureGym for at forklare situationen og få afklaring. Jeg modtog dog ingen svar inden betalingsfristen.
Min intention var egentlig at melde mig ind igen til sommer. Efter denne oplevelse og den manglende kommunikation vil jeg dog sandsynligvis vælge et andet fitnesscenter fremover.
Det følger muligvis standardprocedurer, men jeg havde forventet tydeligere kommunikation og i det mindste et svar, da jeg selv tog kontakt for at løse sagen.
Jeg vil anbefale at dobbelttjekke sine betalingsoplysninger efter opsigelse og være ekstra opmærksom på al kommunikation.

Overpaid Final Month and Poor Communication
I cancelled my membership before travelling abroad and was aware of the required final notice month. Unfortunately, the last payment did not go through because it was still linked to an old bank card that I no longer use. Two reminder emails were sent, but I did not notice them at the time, as I regularly received promotional emails and assumed they were marketing messages since my membership had already been cancelled.
I only became aware of the issue when I received a notification in e-Boks from a debt collection agency. By that point, reminder and collection fees had already been added. In total, I paid 640 DKK for a final month I did not use, including fees.
After receiving the debt collection notice, I immediately contacted PureGym to explain the situation and request clarification. I did not receive any response before the payment deadline.
My intention had been to rejoin during the summer. However, after this experience and the lack of communication, I will likely choose a different gym in the future.
While this may follow standard procedure, I would have appreciated clearer communication and at least a reply once I reached out to resolve the matter.
I recommend double-checking your payment details after cancellation and carefully monitoring all correspondence.

Date of experience: Feb 25, 2026