Just over two years ago we bought a Puremate foot massager. Weve been delighted with the product ever since. Then a few weeks ago, without any warning it stopped working. After a quick check for any obvious issues we were resigned to buying a new one. Anyway, we contacted Puremate to ask them for advice. They asked us a few questions, determined that it was probabley the adapter that had packed and immediately sent us a new one the following day. We plugged it in, switched it on and have been using it ever since. So a big thank you to Puremate customer support. No fuss, no issue, no cost (they didnt even ask us for the cost and delivery of the new adapter). We cant thank them enough, a lesson in how you retain customer loyalty.
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