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Dear Pureprofile Support Team, I am writing again regarding my account suspension and the prolonged

Dear Pureprofile Support Team,

I am writing again regarding my account suspension and the prolonged verification process, which has now taken an unreasonable amount of time without any clear resolution.

While I appreciate your previous response stating that my case is under review, I must express my growing concern and dissatisfaction with the lack of progress and transparency. I have fully complied with all your requirements, submitted genuine and verifiable documents, and even provided an updated utility bill reflecting my current address.

At this point, I would like to ask:

- What exactly is causing the delay in resolving my case?
- Is there any additional verification required from my side?
- What is the expected timeline for a final decision?

Keeping my account under indefinite review without clear communication is both unfair and discouraging, especially as a genuine user who has acted in good faith throughout this process.

I want to make it clear that I am fully prepared to cooperate further, but I also expect a reasonable level of accountability, transparency, and timely resolution from your team. Prolonged silence or repeated generic responses do not reflect well on your platform’s credibility or customer support standards.

If this issue is not resolved promptly, I may have no choice but to escalate this matter further through appropriate channels.

I kindly urge you to treat this case with urgency and provide me with a clear and final update as soon as possible.

Thank you for your attention. I look forward to your prompt response.

Kind regards,
Ava Lily

Date of experience: Apr 08, 2026