My wife and I booked a short break in Bridgnorth through Pure-Stay. The booking- process was an identity-thief’s dream; in return for the privilege of staying in a (decidedly scruffy) flat for four nights I had not only to fork-out a lot of money but also to surrender a great deal of personal information including my photo-ID. On arrival, we discovered that the info supplied to us was wrong and we couldn’t get into the accommodation we’d booked. I called the contact number and was put through (at my expense) to a call centre in the Philippines.When we finally got in to our accommodation we were shocked to find that our ‘luxury house’ was a glorified maisonette wedged, sideways-on, between a butchers shop and a dry-cleaners. The ground floor (kitchen and lounge) were clean and smart but the bedrooms were scruffy, the stairs and landing dirty and dusty and the main bathroom downright disgusting. Needless to say I complained to Pure-Stay and provided them with photographic evidence of the poor state of the property. At first, they were sympathetic. Then - several weeks ago now, I suggested that a written apology and a partial refund might be in order. Despite sending two reminders, I haven’t heard from them since. My advice? Avoid at all costs.
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Hello, and welcome to the PureStay Trustpilot Page.
Hopefully you have had an awesome experience with us, but if you haven't, please reach out to us and we will rectify any issues within 48 hours. Running a national business with a small team is great, but sometimes things do get missed, so we'd be happy to put these right.
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We have 4 UK employees in our team, plus 3 team members over in the Philippines and 1 in Pakistan. We're all employees, full time, and not agents or a call centre. If you have any worry at all over security, please just reach out to our main line or main email.
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PureStay is an Airbnb and Short Stay Management Company in England. We have properties in almost every City or Town, and we have 2 main customer profiles. First is either families and/or friends looking for a getaway break, a reunion, a weekend away, a hen doo etc. Second is our Business customers placing their teams in our properties whilst they work away from home. Instead of getting a hotel, they will stay with us, meaning they can cook in their own kitchen at night and relax in the lounge in front of the TV. ----------------------------------------------------------------------------------------------------------------------
We work in Partnership with landlords and property owners, who love the short stay model and want a hands off approach. If you have a property and you want to put it on the short stay model, please do get in touch. We always need more 4 bed+ Properties with parking to serve our business customers.
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