The worse customer experience So sad that this company appears not to care about their customers at all. I inadvertently placed an order twice. As soon as I realised my mistake I emailed Purition who did reply within minutes and confirmed that they could see what had happened and would of course cancel the duplicate order and informed me that my money ‘had been refunded’ (which was not the case). Several emails later and going back and worth with my Bank (who confirmed that Purition had indeed taken out two identical payments) Purition denied that they had my money literally gaselighting me into believing it was my imagination or a fault with my bank. The entire incident required me having to go through a lengthy ‘Charge Back’ process with my Bank (at a cost to my bank) to get my money back. Every step of the way I was told by my bank that this situation could easily be resolved between me and Purition and they could halt the process at anytime but Purition dug their heals in and still claimed they didn’t have my money. The last result I had to email proof from my bank account and Apple Pay showing that the money had been taken twice, then and only then did Purition carry out an investigation proving what I had been telling them was the truth all along. The entire nightmare took several weeks to resolve and I received no real or genuine apology from them. Dreadful customer service, awful people to deal with. AVOID AT ALL COST!!
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