The product is okay but the team? Not so much. The product is advertised in bright colours and strong flavours. The reality is disappointing. When others have pointed this out (I've read the reviews), the team responds with arrogance claiming "it's natural food, you're used to process junk. Natural food isn't saturated and heavily flavoured". Then why wrongfully advertise??? You're setting people up. The flavour is very weak. They all taste the same. I've had 12 flavours in their starter box. The chocolate doesn't taste like chocolate at all. The cherry Bakewell barely tasted like cherry or almond. And this isn't about comparing it to fake shakes. Real food has flavour, purition doesn't. They need to add in MORE of their natural flavours, instead of shutting down complaints with their arrogance and thinking they're different. They are also bad with customer care. They left me on seen when I asked them a question. All I asked was about flavour updates. I get left on seen for a week. I follow up. I get left on seen for another week. I follow up again. I get ignored for another week. 3 weeks.. whilst the team responds to other people's comments and messages (and I know that because my friend messaged them a question). My question just asked about flavour updates for sachets because I'm disabled and can't work with large bags. Why do I get ignored? Not a very nice team. Also they keep reposting this response to a comment that the texture is gritty, and again claiming that people need to get used to the texture of "real food". It's just blatantly arrogant. If they broke down their powder a bit more, the seeds wouldn't make people choke. Not a fan.
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