I would give this ZERO stars if I could.I placed an order on 8th sept 25 for a relative as they are not comfortable ordering things online, so I did it on behalf of them. I received updates like a tracking number which would not track so was patient enough to wait only to be told it's in process, with no further details. I also regular advertising coming through to my email about the product but no update on the purchase and as I had waited long enough with a relative asking me what was going every few days I decided to email Purivon support for an update on 10th oct 25, as I was not getting anywhere with the purchase and updates for delivery. Same day I received an email saying it had been sent back to the depot and there was no attempted delivery but still sent back. They said they'll send it through again for delivery, I on 12th oct sent them an email asking how long it will take, I was informed it will be as soon as possible and are in the process getting it ready for dispatch and I would once again receive a tracking number. I once again waited.28th oct I sent another email asking them how long as I have had no communication or tracking number. I received an email from Purivon support saying they will request the shipping department for further review.On 16th November 25, I sent another email on an update or a full refund.on 19th November I received a reply saying the package has been returned and can resend the order however it will take 2 weeks to process reshipment. If immediate shipping was required with an additional charge. If decided if we wanted a refund as per there policy partial refund will be refunded (refund amount would be 10% of the purchase price along with $15 USD compensation.How is this even fair on genuine customers. This problem is not resolved still on going unfortunately.
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We believe that no woman should feel held back by bladder leaks or prolapse. Our mission is to provide real, science-backed solutions that help women regain control, confidence, and freedom in their daily lives.
Our name, Purivon, represents purity and innovation, reflecting our commitment to breaking the silence around pelvic health and delivering discreet, effective, and empowering wellness solutions.
We understand the frustration of temporary fixes like pads and the uncertainty of medications or surgery. That’s why we focus on non-invasive, long-term solutions designed to strengthen the body naturally and help women feel like themselves again.See more
