I would like to submit a formal complaint regarding a highly disappointing experience I’ve had with – PurivonI purchased a device from them which unfortunately stopped working not long after purchase. I contacted the company to raise a complaint, but received no initial response. When they eventually did reply, they kept asking a series of repetitive questions and then insisted I take a video of the issue — a frankly ridiculous and impractical request, clearly meant to stall the process.The customer service has been absolutely hopeless throughout. It’s become clear to me that this is just a money-making product with little support behind it, and it's very overpriced for what it offers. As a practice nurse, I would never recommend this device to colleagues or patients.I believe potential customers should be made aware of this experience, and I would appreciate if this complaint could be made visible on their Trustpilot profile.
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We believe that no woman should feel held back by bladder leaks or prolapse. Our mission is to provide real, science-backed solutions that help women regain control, confidence, and freedom in their daily lives.
Our name, Purivon, represents purity and innovation, reflecting our commitment to breaking the silence around pelvic health and delivering discreet, effective, and empowering wellness solutions.
We understand the frustration of temporary fixes like pads and the uncertainty of medications or surgery. That’s why we focus on non-invasive, long-term solutions designed to strengthen the body naturally and help women feel like themselves again.See more
