My fella and I both are larger people. I have fibro, and he has a bad back and has a blue collar job so it was imperative we found a mattress that was firm enough for him, and no pressure point pain from when I sleep on my sides. We were assured via the salesman at mattress firm about two years ago that it would work perfect. And honestly, at first it did! It felt incredible and my fella and I slept great. But 2 years in and our 4k mattress that I'm still paying off is warped. The grid structure has failed in multiple areas and there is 0 side support whatsoever. We constantly are waking up throughout the night in pain, unable to sleep well and I'm LIVID. Of course after reading the novel that is their warranty disclosure, I find I have to work with mattress firm in order to get a replacement. But I don't WANT a replacement that's just going to fail in another 2 years or less. So now I have to somehow manage to get this ridiculously heavy mattress OUT of my home and buy something new asap so we can sleep again. I will NEVER purchase another Purple product in my life.
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Purple Innovation is an American comfort technology company based in Alpine, Utah, USA.
