I purchased 2 purple harmony pillows in the medium height. I received 2 pillows in the tall height. I reached out to them and they said they were sending me 2 new cores for the pillow in the medium height and that I could keep the tall cores. Upon receiving the new cores, I realized one of them was defective and either wasn’t made properly or was once again, the wrong height. Upon reaching out to them, AGAIN, they took a couple weeks to get back to me and when they finally answered me, they said they would send two brand new pillows, but I have to send the other pillows back. It’s great that they are sending two new pillows, but it’s ridiculous that I’ve had to jump through all these hoops just to get the correct product. If I’m paying hundreds of dollars for something I shouldn’t have to deal with all of these issues. And now I have to mail the other pillows back, which takes time out of my already busy day and takes the convenience of ordering online away. Not a happy customer.
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Purple Innovation is an American comfort technology company based in Alpine, Utah, USA.
