I purchased a Standard Queen-Sized Purple Mattress on December 25, 2023 from Amazon.com for $1,018.93 as a Christmas gift for myself. At first, the mattress was great, don't get me wrong. But, for the past couple of months, I have been waking up with tremendous pain. As of about a month and a half ago, I woke up with my right thigh completely numb. I am a right-side sleeper so this only leads me to believe that the mattress is at fault. And, to make matters worse, 3 or so weeks ago I woke up with my upper back being numb!!! To this very day, I am experiencing numbness on my right thigh and upper back as well as tremendous pain with soreness and aching, so now I need to look into talking with my healthcare provider to see what needs to be done to resolve this mess that has been caused by a faulty mattress. Mind you, I've never had something like this happen to me before, and I am a perfectly healthy adult, according to my Drs. Anyways, I contacted Purple via email to see if there were any options they could provide me to either replace or refund this mattress. I spoke to a representative by the name of "Christopher G." Christopher asked me to send photos of my mattress, mattress tag, and the base that I am using for the mattress. I sent all of this to Christopher, just to receive a response that my claim is denied. I explained to Christopher that I am a full-time first responder who needs good rest to make sure I am well-rested to do my job correctly, and that this mattress is causing a huge deal of pain. Christopher responded by basically saying there is nothing he will do, which makes me as the consumer of a $1,000+ mattress feel cheated out, and blatantly lied to, since Purples' marketing claims all of these wondrous things about their mattress. It really goes to show just how little Purple cares about its' customers, and how they don't back their product when it fails. I am super disappointed, and am hoping for a resolution before I go to my bank and reverse the transaction for this mattress, which I don't want to do since I want to give Purple one more chance to make this right.
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Purple Innovation is an American comfort technology company based in Alpine, Utah, USA.
