Extremely disappointing experience. I ordered three hoodies a few weeks back, recalling the great fit and quality of my previous purchases from years ago, which turned out to be a huge mistake. The quality is shockingly poor, the fabric is terrible, the stitching is unacceptable, and the refund process has been a nightmare. To make matters worse, one of the hoodies arrived with writing on the sleeve that I didn't add, but the company seems to think I did. After trying them on and realizing the quality was so low, I returned all three hoodies. I didn’t inspect every inch upon arrival, but given the poor quality, it’s understandable that I missed any sender damage. I sent back all three hoodies only to be told that I wouldn’t receive a refund for one due to the supposed writing on the sleeve. When I requested a picture, it wasn’t even clear enough to confirm it was my order, showing some faded writing that looked like factory marks. I know for certain I didn’t do this! I believe the service and quality have drastically declined with this brand, focusing more on profit than on customer satisfaction. I won’t be purchasing from this brand again, and I strongly advise anyone reading this to reconsider; you’ll regret your experience! 0 stars. Extremely disappointing experience.
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Pursue Fitness was founded in 2013 by our CEO Michael Hughes when he was 18.
Michael proposed the idea of starting a sportswear brand, he knew the name straight away. Within a few months, he saved £300 from his part-time job, then a sample-sized order was placed with a supplier for 4 products.
Products were designed by him, orders were packed by him, queries were answered by him and the brand was grown by him. Since then, Pursue Fitness has shipped orders to over 160 countries and released more than 1,500 different products.
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