Update: The compliance team addressed my issue and refunded the amount in question. Thank you. I had a frustrating experience with the service. There were payment processing problems, and the support team was slow to respond. They were unhelpful and blamed me instead of acknowledging their system failure. The email responses lacked urgency and concern for customers, which is unacceptable. If customer satisfaction matters, I recommend avoiding this provider due to the poor handling of my case.
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