To say I am devastated is an understatement. I collected a brand new vehicle from Land Rover in Manchester, UK on Monday and drove overnight to our Spanish residence, arriving in Barcelona on Tuesday at approximately 3pm. I am familiar with the city and aware that certain areas can be targeted for theft, however I never expected what happened next.After a long drive, we went directly to CBNA gym to quickly work out. Regrettably, we made the decision to leave our luggage from the journey in the car. We were away from the vehicle for approximately one hour and twenty minutes. Upon returning, the vehicle had been broken into and completely cleared out. All four suitcases, all electronics, and every personal item had been taken. It was a professional and calculated theft whoever carried this out clearly knew exactly what they were doing.What is particularly concerning is the lack of meaningful response from the parking attendant on duty. He stated that he heard the car alarm sounding and went over but “didn’t see anything”, which I find extremely difficult to believe given the volume and duration of a vehicle alarm in an enclosed parking structure. He called the police and handed me an email contact card, but beyond that showed very little interest or willingness to assist. After the police report was completed, he barely allowed me time within the car park and seemed largely disengaged from the seriousness of the situation affecting one of his paying customers.I appreciate the need to remain factual, however the overall lack of concern and assistance raises serious questions about the level of security and accountability within this facility. As a customer using what is marketed as a secure car park, I would have expected a far more proactive response and support in a situation of this nature.This email is not only to formally report the incident, but also to make it very clear:Do not assume this is a secure place to park. Whether you are a resident or visiting from overseas, vehicles left here particularly with luggage — are clearly vulnerable. From speaking locally and observing feedback, incidents such as this appear to occur far more frequently than one would expect in a supposedly monitored car park.I fully accept that, ultimately, we made the decision to leave our belongings in the vehicle and that lesson has now been learned the hard way. Everything taken was material and can be replaced. However, the experience itself is not something I would wish on anyone.If this message helps even one person avoid that same feeling and loss, then it serves its purpose.
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