Pre-booked Oxford Street 08:00–14:00. I entered at 07:44 (16 minutes early) and exited at 10:20 (3+ hours before the end of my booking). Despite leaving early, I was charged an additional £11 because I entered slightly before the booked start time.What makes it worse: the email wording suggested I “stayed longer”, which is simply untrue — I arrived earlier. When I contacted support, Jamie replied in a rude, dismissive way (“charge is correct, no refund”) and didn’t provide a proper tariff breakdown or calculation. It honestly feels like they don’t value repeat customers.If you use Q-Park, be extremely careful: entering a few minutes early can cost you a lot, and support won’t help.
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