I parked at Q-Park St Stephen’s Green (26/12/2025, 17:04–21:20) and expected the after-5 PM evening rate advertised for this location. I entered after the qualifying time and used the Q-Park Go app with automatic payment enabled, following everything the system offered.However:The app never showed any tariff options or the evening rate.There was no way for me to select or confirm the promotional rate.Despite entering after the qualifying time, I was charged the standard hourly rate.Customer service confirmed the evening rate cannot be applied through the app, but this was not communicated in-app at any time.This is extremely disappointing — users expect the app to improve the experience, but instead it removes transparency and choice, resulting in higher charges with no warning. Q-Park should clearly disclose promotional restrictions in the app and allow transparent tariff selection.
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