Used their pre book option for same day parking, but after booking realised that I wouldn't be able to access the car at midnight (my mistake). Tried to cancel the booking using the function on the email, which just took me to the booking on their website. Chat box function was useless and no option to cancel booking from there. Eventually got in contact with their 'customer service' to be told that same day pre bookings cannot be cancelled and that they are also non-refundable. This is in their t's and Cs, however it is nowhere on their website when you're booking it, which I believe is sneaky behaviour. They have kept the money, for a space I didn't even use. I have used this company before and have had no issues, however I will be looking elsewhere now for 24/7 parking.
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