I've used Q-Park's London Oxford Street branch twice now. It was recommended by the hospital that were performing a minor procedure on a family member. Booking was very easy on their website and I booked a 24 hr VIP slot as I thought it might be useful to have the extra room around the car after the procedure and didn't want to worry abut having to add time to the parking,. We arrived, took a ticket at the entrance and parked easily. We left around 9 hours later at 10:00pm without issue, the barrier and gates opened without a problem.We booked another slot a week later for a follow up to the procedure and I had trouble finding a space to park, so left and drove round and entered again, when I found space.About 30 mins later I received an email from Q-Park saying that as I was being charged an overrun fee of £372.00 as I'd entered the previous week and had just now left. I managed to get a phone number from the hospital and tried to call but no answer. Long story short. It will take a week to get my money back, they refuse to pay for the overdraft charge the caused and say they can't refund any faster as this is down to the card issuer, there are other ways of transferring money such as bank transfer or BACS but they don't seem willing to do this.I for one will never use them again as they seem untrustworthy and seem incapable of either maintaining or installing a reliable and fit for purpose ANPR system.
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