I would give 0 stars if I could. I booked parking in Aberdeen a week ahead of new years! We were due to park our car on the 31st December 2024 and collect it on the 1st January 2025, given that it was a pre booking and the barriers are number plate recognition, we didn’t see this being an issue and assumed given the website was accepting bookings, they were only taking pre bookings only. On Tuesday 31st December at 09:38, a couple hours before we were due to leave for our journey, Q Park decided to email me with the following “ Good morning, I’m reaching out on behalf of my local team. I understand you have a pre-booking today until tomorrow however our carpark closes today at 18:00 and doesn’t re-open until 07:00 on the 2nd of January. Would you still like to keep this booking or would you like us to cancel this and issue a full refund?”I think it’s absolutely disgraceful that Q Park didn’t pick up this error when my booking was first made instead of the day of our booking. The customer advisors were extremely unhelpful blaming the marketing team for not preventing bookings being made on this date. All they could offer me was a refund (which I had to wait days for on top of paying for another booking with a different firm) and a 20% discount. Even after the firm contacted me about this, they were still accepting bookings on their website, which I had to contact them and advise them off!
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