Pre booked parking at the Mailbox for a concert at symphony hall as other Q park in area (brindleyplace) was full, arrived at car park, Numberplate not recognised I took ticket to enter according to overhead signs spaces were apparently available, 40 minutes later after driving round in circles in an ever increasing queue of traffic I was so stressed I gave up as I had missed the start of the concert, tried to leave, plate not recognised, ticket wanted payment, attendant said try brindley place (really!?) or contact customer srrvices for a refund, went home having no chance of getting to the concert total loss so far £80 filled in form for customer contact apparently they can’t read my message (tried twice) so another £20+ gone, I am incensed by the greedy practice of overbooking a car park and then letting more cars in and the fact that their contact form is apparently not fit for purpose therefore useless I feel robbed, don’t use this company they don’t care and their customer service is execrable. Would give them negative stars if possible.
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