Horrible experience twice now when pre ordering a book. First time I ever did it, it shipped on the day and was perfect. The next time I did it, as I had such a great experience before, it didn't ship for over a week and there was no communication as to why it was delayed. When I reached out they said their online warehouse/store gets stock delivered seperately from their stores. Would have been nice to know there is a delay expected? Then again, I pre ordered a book the day prior to release and hadn't heard anything for a week. Reached out 3 times and no answer for another week. When they got back to me they said it was in "high demand" and my order is coming on a second shipment in the next TWO BUSINESS WEEKS!! How can you possibly treat customers this way with no heads up with this delay! I responde saying as much and that customers would be more understanding if they had information sent to them and updates etc and no response. Never again. Piss poor customer service with attitude and horrible stock system.
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QBD is Australia's number one online bookstore with a vast range of titles across every genre, a simple to navigate store.