shocking. don't bother. they are not a specialist breakdown company. just a claims handler that work for lots of other insurance companies. a complete waste. stick to the proper breakdown companies. I pulled over into a car park late at night, got an uber home with the others in the car. And rather than cause lots of stress I called to make the claim in the morning. I didn't call within 6 hours, but called at 8am. claim denied. no help. waste of money.
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