Took 4 months to get the money after car was written off. Even though they informed hire car company well before we received the money that they had the money and for the car hire to end. Leaving our family without a car and without a mode of transport of getting to and from work. Resulting in having to take unpaid leave from work. They kept blaming their accounts team who they apparently had no contact with other then email because they accounts team work from home. 4 months later and still no sign of our money. DO NOT use this company, they keep hold of the money for as long as possible to get the interest from it. They pass you around and around, tell you they will call you back, but never do. And they dont even ask for your bank details to pay the money into until you start badgering them about payment.
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