AVOID!!!! If I could give them 0 I would! Nothing but stress and headache since the moment they got my claim. Was told I was going to get a courtesy car while they looked at the damage to mine (to which I did not receive) They took my car after it was deemed a write off and left me with nothing for months. I emailed numerous people within this business who had been emailing me previously, calling everyday being on the line for 30mins to 2 hours to get hung up on as soon as it got through, to then suddenly getting no reply for almost 3 months! I finally get through to the staff who answer the phones (who are useless and definitely have no training) to be passed to a “manager” who told me ‘the people you’ve emailed are no longer with the business’ ‘the accounts team don’t have a number to call’ basically laying the blame wherever she could. Only this morning (3 months after the accident and 2 months of them having my car) after numerous phone calls and threats to get the FCA and the police involved they finally put my payment in. Nobody should have to get to the point of going to the police involved in order to get their money! Disgusting company which sounds like it’s being run by a bunch of school kids
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