If I could give 0 stars, I would. I had an awful experience with Quadrabay. My Certificate of Recognition was over 9 weeks late, even with constant calls, emails, and chat follow-ups. My application was stuck in an IT glitch for over 5 weeks, and if a member at Quadrabay who is associated with the Ministry had cared to investigate, the process would have been fixed much sooner. Their chat, email, and even call replies are standard, typed-up, AI-style responses that do nothing to address the actual issue. The only way I was able to get my Certificate of Recognition was by going physically to the Ministry myself. Even though Quadrabay have a contact that sits at the Ministry, they still didn’t and couldn’t help me.To applicants stuck in this loop: Take your application number and all your details to the Ministry of Higher Education and Research. If you are in Dubai, speak to an incredible woman called Rania she fixed my problem in 24 hours (I can’t guarantee this for everyone’s case, but it will be addressed with speed with her).To applicants who have yet to apply, please don’t proceed with Quadrabay. If there’s an alternate your company allows, go with it!Cons Summary:• Certificate of Recognition delivered over 9 weeks late despite constant follow-ups• Application stuck in an IT glitch for over 5 weeks without action from Quadrabay• Responses are standard, typed-up, AI-style messages with no real resolution• Ineffective escalation despite having Ministry contact• Required me to personally visit the Ministry to get results• Refused to provide a refund, as their standard policy is 24 hours after application is submitted
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QB LLC is an industry-leading Background Screening and Verification Service Provider to Government and Semi-Government entities in the Middle East.