quadrabay.com

The most awful experience with Quadrabay!! Ref MOHESR141025390067. I had applied for equivalency abo

The most awful experience with Quadrabay!! Ref MOHESR141025390067. I had applied for equivalency about 4 months ago and I received a notification that they need my TOR. For a lay person, we do not understand what is a TOR having completed my degree in 1991. After receiving the TOR, they again stated that they need the TOR semester wise whereas in 1991, we did not have any semesters, we just had annual examinations as per University guidelines. Anyways, then they stated that my First year and second year one name is missing and I submitted everything in one email with all clarifications on 17 Jan 26, only to receive an email on 28 Jan 2026, stating that my application is closed and they are not able to contact me. My phone is ON 24 hrs a day and I have responded to emails with my last email being sent on 17 Jan!!
Now the issue with their phone lines. I called them up and in 3 instances, the system gives you options and once the particular option is selected, it goes back to the original message. Finally I got through partially where I received a automated message that I am caller number 9, waited patiently for over 15 mins and I was caller number 5 and then the system took me to the original automated message.
I am very close to tagging QB on Twitter and tagging MOE stating that the government departments in Dubai who believe in SMART governance, have partnered with a firm who is still operating at snail pace and is not able respond in a proactive and customer friendly manner. I have been asked to make a fresh application which is ridiculous as I will be now forced to pay all of the fees once again. Really disappointed and frustrated.
*it took my college about 2 months to release the amended name as they needed a person to go to their counters with all relevant documents in original

Date of experience: Jan 29, 2026