Very disappointing experience. I would never hire QUADRABAY’s services again, nor would I recommend them to anyone.
No one answers the phone — it always goes to an answering machine and keeps you waiting.
The live chat response time is extremely slow. After waiting 1.5 to 2 hours in the queue, if we don’t reply within 1–2 minutes, the agent marks the query as resolved.
Email support is very poor. Out of 15 follow-up emails, we may receive only one generic response such as “We are working on it” or “It is under process.”
No SMS notifications are received, even though QUADRABAY charges for the SMS service.
There are significant delays of months in document endorsements.
The lack of updates and responses has caused considerable mental stress and frustration.
Based on this experience, I believe they should reconsider continuing this business.
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QB LLC is an industry-leading Background Screening and Verification Service Provider to Government and Semi-Government entities in the Middle East.