qualityusedengines.com

I wish there was a minus star

I wish there was a minus star. If you need a used engine and these scammers are your only option, buy a bus pass, you'll me much more satisfied. My story starts late August 2024 with an unexplained engine failure on my beautiful 2019 Sierra truck. The dealer wanted 15k for a brand new replacement. GM had no eta on production. They offered me a refurbished engine with 80k miles and a 12 mile warranty for 9k. Needless to say, I declined as I use my truck for my food business and expect 12k miles in 3-4 months. I declined and started searching online. These creeps popped up on google. The look totally reputable. The website seems clear and concise and they are US based in Cudahy Wisconsin. I got a free quote, they had an engine for my truck. They offer free shipping to an auto shop and 5 year/50k warranty on parts and labor! They had my model engine with 30k miles on it! They even promise a core refund of $500if you send in your old engine. There are tons of great reviews on their page that link to an independent review site. (so it seems) I decided to buy the engine. By this time I had been down a vehicle nearly a month. I talked to a seemingly nice man in the parts department. He told me if I ordered that day my engine would ship in the next few days and could take about a week to arrive. My total cost was 7k. They offer a preferred financing option during the purchasing process that approved me for 5k and I paid the other 2k out of pocket. I asked the parts guy did I need to have the shop remove my old engine when the new one was delivered. He told me not to worry about it. My mechanic was set to receive my engine the following week but it took just over two weeks to arrive. My mechanic set my appointment for his next available slot which was about ten days away. Long story short, the engine, once installed would not fire up. My mechanic advised me that he was sending my truck to the dealership for troubleshooting. My service tech immediately found that the intake was full of metal debris. He explained that if they were to start the engine this could ruin the entire motor. I bought a new intake after they checked my original intake and found it to have debris as well. I was confident that I could make a warranty claim and be reimbursed. It went straight to hell from here. I called them to file the claim, there was a menu option for warranty claims. It rang into a queue, I held 20 minutes before hanging up. I then located an option to file a claim on the web page. I entered my invoice number as directed and received a message stating that my warranty was not valid. It then directed me to a message that told me if I didn't register my warranty after installation within 10 days of delivery it was void. This disclaimer isn't anywhere on the website other than if you try to file a claim. I read my contract confirmation email and it only says 5k, 5 year parts and labor warranty. In the mean time, I called them every day and never received an answer. It was like they had my number flagged. I called from a different number and they answered immediately! Once they found out who I was they transferred me into that queue that nobody answers. I held back my next payment. Their finance company (Pay tomorrow) contacted me immediately. I asked if they were affiliated, the agent said no but offered to help. She asked for photos of the damage and proof that I had been calling. I sent her the pictures from the dealer and copies of my call log and emails where I had been trying to reach QUE. She followed up the next day and told me to try calling again, she gave me a number that I didn't have and a name. I thought she was pretty helpful for a finance company who claimed to be unaffiliated with the merchant. I called, no answer. I called from another number they picked right up. I asked for the guy she referred me to, told my story and he immediately transferred me into the warranty queue. Another guy answered almost immediately. He told me he would send me a warranty form. The warranty form was a combination of jumping through several hoops and shitting in a swinging bucket. It was so tedious and impossible to complete, an obvious intentional roadblock. I began digging into QUE because when I called they answered with a different company name. There are hundreds of complaints against them on many websites. The good reviews I read on their website are clearly fakes.I tried to reach that review company and it no longer exists. BBB and the Indiana States Attorney have reached out to them in an attempt to mediate. This isn't new to them. I'm not asking for a refund. I'm asking them to stand behind the engine they sent me. I'm asking them to warranty it, like they advertised. The last guy I spoke to told me that the dealer was just trying to get money out of me and that there is no warranty because I took too long to install the engine. Looking for a lawyer!

Date of experience: Feb 22, 2025