I like Qualtrics. The move to Insight was spotty, the newest platform lost some features that I liked a lot and used a lot from the previous version and now they are either nowhere to be found or planned for the future. I would like Qualtrics to invest more time and resources on its reporting capabilities. You claim Insight is highly customisable yet it isn't. Customer service is very quick to response though not always able to resolve my problems. Yet they are normally very nice and attentive.
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