I contacted Qualtrics for quotation and was scheduled a call. It turned out that that call was just about Qualtrics doing a survey one me, asking me a series of questions (such as are you considering another research company too etc) . It was not at all about the client's need of getting a quote.Then I was told if i needed a quote another the team would contact me the next day. I was not happy at all but still agreed with that and requested a 10 am call, the lady said "sorry the team is busy, but they can do 9AM, the first thing in the morning".This very first interaction already killed trust and obviously shows the company's non client-centric practice. And guess what I decided to go with another company without even having that second quotation call with Qualtrics. Simple.
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