I've used a lot of survey platforms, and also created some myself back in the olden days. Qualtrics has a lot of power and flexibility. What sets Qualtrics apart, however, is the service. It is exceptional. I have never had better experiences with help for a product. The people at the other end of the phone are not only very nice, but very knowledgable. They figure out my issues (and they are usually complicated ones) and not only tell me how to accomplish what I need, but often will stay on the phone while I try it out. I hope they pay the phone support people a lot, because they obviously are at the top of the field not only in product knowledge, but customer service.
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